At Blackiris Expeditions, we strive to provide our customers with exceptional experiences and customer service. We understand that sometimes circumstances may arise that require a refund for services rendered. Please review our refund policy outlined below:

1. Refund Eligibility:

   - Refunds may be considered under the following circumstances:

     - Trip cancellation by Blackiris Expeditions due to unforeseen circumstances such as inclement weather, natural disasters, or other safety concerns.

     - Customer cancellation requests made within a specified timeframe prior to the scheduled trip, as outlined in our terms and conditions.

2. Refund Process:

   - Customers must submit a refund request in writing to Blackiris Expeditions via email or through our customer service WhatsApp Number.

   - Refunds will be processed within 10 business days from the date of receipt of the refund request.

   - Refunds will be issued using the original payment method whenever possible.

3. Non-Refundable Fees:

   - Please note that certain fees may be non-refundable, such as booking fees, permit fees, or administrative fees. These fees will be clearly outlined at the time of booking, Refund Amount determined based on the time of the refund request.

4. Partial Refunds:

   - In some cases, partial refunds may be provided based on the circumstances surrounding the refund request. Blackiris Expeditions reserves the right to determine the amount of the refund based on these circumstances.

5. Contact Information:

   - For all refund inquiries or to submit a refund request, please contact our customer service team at Booking@Blackiris-Expeditions.com.

Please note that this refund policy is subject to change at the discretion of Blackiris Expeditions. Customers are encouraged to review this policy regularly for any updates or changes.

Thank you for choosing Blackiris Expeditions. We value your business and are committed to providing you with exceptional service at all times.

Sincerely,

Blackiris Expeditions Team